SHIPPING & RETURNS

All orders are shipped with Australia Post.

Within Australia

Over $120 Free Standard Shipping

Below $120 Standard Shipping Flat Rate $9.95

Express Shipping Flat Rate $15.00

New Zealand

Standard Shipping $20.00
Express Shipping $34.00

We are unable to ship products classified as Dangerous Goods to New Zealand at this time. This includes alcohol-based hand sanitiser, nail varnish, aerosols, and some perfume. These will be removed from your order and a refund provided to the original payment method.

Any additional taxes, duties or customs clearance costs are the responsibility of the customer.

International

Standard Shipping $40.00

We are unable to ship products classified as Dangerous Goods internationally. This includes alcohol-based hand sanitiser, nail varnish, aerosols, and some perfume. These will be removed from your order and a refund provided to the original payment method.

Any additional taxes, duties or customs clearance costs at the destination country are the responsibility of the customer. In accordance with Australian regulations we are required to declare the exact value of all items and are prohibited by law from identifying an order as a “gift” for export purposes. We advise you to consult with the customs office or governing body of the destination country to ensure the products are acceptable for import. Andersen Beauty accept no responsibility for compensation of goods that may be rejected or seized. Please refer to Australia Post for general information.

Shipping to the United States is currently unavailable as a result of the recently introduced changes to import tariff requirements set out in US Executive Order 14324.

Pre-Orders

Orders containing items on pre-order will be held and sent when all items are in stock. If you require immediate shipping for the items that are in stock, please complete a separate order for items on pre-order.

Delivery Time Estimates

Every effort is made to dispatch orders within 1-2 business days. If you require priority shipment, please contact us and we will do everything we can to assist you.

The delivery times displayed at checkout are subject to change in accordance with the Australia Post network. Please refer to Australia Post for current shipping time estimates. Delivery times may vary during peak periods or due to unforeseen circumstances beyond our control, such as extreme weather or public holidays. If the delivery address is unattended, Australia Post may leave your parcel if there is a safe place to do so. Please confirm your delivery preferences directly with Australia Post. We are unable to refund lost orders that are stolen or go missing once delivered.

Dangerous Goods

Items classified as Dangerous Goods include alcohol-based hand sanitiser, nail varnish, some perfume, and aerosols.

Orders containing Dangerous Goods are not eligible for Express Post and will be sent Standard Post within mainland Australia.

We are unable to ship products classified as Dangerous Goods internationally at this time. These will be removed from your order and a refund provided to the original payment method.

Order Cancellation

Once an order is placed it cannot be cancelled or modified. For help, please contact us.

We pack all online orders with care using our signature tissue paper. For more information on our packaging choices please click here.

If you are sending a gift and have any special requirements please let us know in the Notes section at checkout.

We hope you will love your items from Andersen Beauty. For all returns enquiries or to initiate a return please email orders@andersenbeauty.com

Change of mind
Items may be returned with proof of purchase within 14 days for a Credit Note valid for use at andersenbeauty.com. Given the nature of our products, items must be unopened, unused and in original saleable condition. We are unable to refund or credit any shipping costs related to your purchase or return. Items marked as Final Sale, and all intimate wellness devices, are not eligible for return.

Return Instructions

Items purchased online may be returned by mail after initiating a return request via email.

1. Email orders@andersenbeauty.com to initiate a return request. Please include your order date, order number, items returning and reason for return.

2. Pack your items. Please include your order number and email address within the parcel. Please ensure your items are carefully packaged. Any goods damaged in transit will not be eligible for return.

3. Send your items to the returns mailing address provided to you via email.

4. Upon receiving and acceptance of your returned goods an online Credit Note will be issued by email within 7 days of us receiving your returned goods.

Faulty or damaged goods
In the unlikely event of faulty or damaged items, please contact us within 48h of receiving your order at orders@andersenbeauty.com including photographs where possible and we will be happy to assist you.

PROMOTIONAL GIFTS

Upon the return of an order that qualified for a promotional gift/sample, both the product and promotional gift must be returned when the order no longer meets the promotion eligibility terms.

GIFT CARDS

Digital and physical Gift Cards are non-refundable and not eligible for return. Gift Cards are valid for 3 years from the date of purchase and cannot be redeemed for cash. Gift Card cannot be used to purchase an additional Gift Card.

Andersen Beauty take no responsibility for individual reactions or irritations a product may cause. We encourage you to thoroughly read the information and ingredients list on the product to ensure the ingredients are safe for you to use. Please contact us if you require further information on any product prior to purchase and we would be glad to assist you.

Ingredients

Occasionally, our brands refresh their products and the ingredients they use may change slightly. We aim to update our digital platforms with any changes as soon possible, but we advise you to check the product packaging for the most up-to-date ingredient list. If you would like to confirm an ingredient prior to purchase, please contact us.

Order Fulfilment 

We endeavour to ensure that all products listed on our website are in stock and pricing is true and correct. In the event that an ordered item is unavailable or we are unable to fulfil the order for any reason you will be notified by email. If unavailable items result in your order falling below the Free Shipping eligibility, shipping fees will apply. Please see our terms & conditions for more information.