SHIPPING & RETURNS

We offer complimentary Click and Collect for online orders. Please select the Click and Collect option at checkout and you will receive email notification when your order is ready for collection from our Prahran store.

All orders are shipped with Australia Post.

Within Australia

Flat-rate Express Shipping $8.00

New Zealand

Standard Shipping $18.00

Express Shipping $32.00

We are unable to ship products classified as Dangerous Goods to New Zealand at this time. This includes alcohol-based hand sanitiser, nail varnish, perfume and aerosols. These will be removed from your order and a refund provided to the original payment method.

Any customs clearance costs incurred are the responsibility of the customer.

International

Standard Shipping $40.00

We are unable to ship products classified as Dangerous Goods internationally. This includes alcohol-based hand sanitiser, nail varnish, perfume and aerosols. These will be removed from your order and a refund provided to the original payment method.

Any customs clearance costs incurred are the responsibility of the customer.

Delivery Estimates

Every effort is made to dispatch orders within 1-2 business days. If you require priority shipment, please contact us and we will do everything we can to assist you.

Please refer to Australia Post for current shipping time estimates. If the delivery address is unattended, Australia Post may leave your parcel if there is a safe place to do so. Please confirm your delivery preferences directly with Australia Post. We are unable to refund lost orders that are stolen or go missing once delivered.

Dangerous Goods

Items classified as Dangerous Goods include alcohol-based hand sanitiser, nail varnish, perfume and aerosols.

Orders containing Dangerous Goods are not eligible for Express Post and will be sent Standard Post within mainland Australia.

We are unable to ship products classified as Dangerous Goods internationally at this time. These will be removed from your order and a refund provided to the original payment method.

We pack all online orders with care using our signature tissue paper.

If you are sending a gift and would like a handwritten note included please let us know in the Notes section at checkout.

We hope you will love your items from Andersen Beauty. For all returns enquiries please email orders@andersenbeauty.com

ONLINE PURCHASES

Change of mind
Items may be returned for within 14 days with proof of purchase. Given the nature of our products, items must be unopened, unused and in original saleable condition.

Items purchased online may be returned by mail or in-store. Orders returned in-store are eligible for Exchange or Credit Note. Orders returned by mail are eligible for Credit Note only.

When returning by mail please include your order number and email address within the parcel. Upon acceptance a Credit Note will be issued by email within 7 days of us receiving your returned goods.

We are unable to refund any shipping costs related to your purchase or return. Please ensure your items are carefully packaged. Any goods damaged in transit will not be eligible for return. Items marked as Final Sale are not eligible for return.

Returns mailing address:

RETURNS
ANDERSEN BEAUTY
256 HIGH STREET, PRAHRAN 3181
VICTORIA AUSTRALIA

Faulty or damaged goods
In the unlikely event of faulty or damaged items, please contact us within 48h of receiving your order at info@andersenbeauty.com including photographs where possible and we will be happy to assist you.

IN-STORE PURCHASES

Change of mind
Items may be returned in-store for Exchange or Credit Note within 14 days with proof of purchase. Given the nature of our products, items must be unopened, unused and in original saleable condition. Items marked as Final Sale are not eligible for return.

Faulty or damaged goods
In the unlikely event of faulty or damaged items, please contact us within 48h of receiving your order at info@andersenbeauty.com including photographs where possible and we will be happy to assist you.

PROMOTIONAL GIFTS

Upon the return of an order that qualified for a promotional gift/sample, both the product and promotional gift must be returned when the order no longer meets the promotion eligibility terms.

Andersen Beauty take no responsibility for individual reactions or irritations a product may cause. We encourage you to thoroughly read the ingredients list on the product to ensure the ingredients are safe for you to use. Please contact us if you require further information on any product prior to purchase and we would be glad to assist you.

Order Fulfilment 

We endeavour to ensure that all products listed on our website are in stock and pricing is true and correct. In the event that an ordered item is unavailable or we are unable to fulfil your order we will notify you within 2 business days to arrange an alternative item or to provide a full refund.

If for any reason we are unable to dispatch your order we will notify you within 2 business days. If you choose to receive a refund for unavailable items we are unable to honour Free Shipping if your order then falls below the Free Shipping eligibility.